Privacy Policy
1. DEFINITIONS
Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).
PERSONAL INFORMATION WE COLLECT
2.1 Information Needed to Use the Villa Bonicelli Platform.
We collect personal information about you when you use the Villa Bonicelli Platform. Without it, we may not be able to provide all services requested. This information includes:
Contact, Account, and Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
Identity Verification and Payment Information. Such as images of your government-issued ID (as permitted by applicable laws), your ID number or other verification information, a selfie when we verify your ID, bank account or payment account information. If you are not an Villa Bonicelli user, we may receive payment information relating to you, such as when an Villa Bonicelli user provides your payment card to complete a booking. If a copy of your ID is provided to us, we may scan, use, and store information contained in your ID to verify your identity and for security purposes.
2.2 Information You Choose to Give Us.
You can choose to provide us with additional personal information. This information may include:
Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
Information About Others. Such as a payment instrument belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to Villa Bonicelli for the purposes described in this Privacy Policy and you have shared the Villa Bonicelli Privacy Policy with them.
Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with Villa Bonicelli Support and other Renters, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. This may include health information if you choose to share it with us.
2.3 Information Automatically Collected by Using the Villa Bonicelli Platform and Our Payment Services.
When you use the Villa Bonicelli Platform and Payment Services, we automatically collect personal and other information. This information may include:
Geolocation Information. Such as precise or approximate location determined from your IP address, mobile or other device’s GPS, or other information you share with us, depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, additional services you have added, and other actions on the Villa Bonicelli Platform.
Log Data and Device Information. Such as details about how you’ve used the Villa Bonicelli Platform (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and the pages you’ve viewed or engaged with before or after using the Villa Bonicelli Platform. We may collect this information even if you haven’t created an Villa Bonicelli account or logged in.
Cookies and Similar Technologies As Described in Our Cookie Policy.
Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, email address, your address, and other related transaction details.
2.4 Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:
Third-Party Services. If you link, connect, or login to the Villa Bonicelli Platform with a third-party service (e.g., Google, Facebook, Line, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.
Referrals and Co-Travelers. If you are invited to the Villa Bonicelli Platform, for example, as a co-traveler on a trip, the person who invited you can submit personal information about you such as your email address or other contact information.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data, or information to help detect fraud and safety issues from third-party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the Villa Bonicelli Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to, health information related to contagious diseases.
HOW WE USE INFORMATION WE COLLECT
3.1 Provide, Improve, and Develop the Villa Bonicelli Platform. We may process this information to:
enable you to access the Villa Bonicelli Platform and make and receive payments,
enable you to communicate with other Renters,
process your request,
perform analytics, debug, and conduct research,
provide customer service training,
send you messages, updates, security alerts, and account notifications,
process, handle, or assess insurance claims or similar claims,
personalize and customize your experience based on your interactions with the Villa Bonicelli Platform, your search and booking history, your profile information and preferences, and other content you submit, and
enable your use of our enterprise products and accommodation services.
If you provide us with your contacts’ information, such as your friends or co-travelers, we may process this information to: (i) facilitate your referral invitations, (ii) share your trip details and facilitate trip planning, (iii) detect and prevent fraud, and (iv) facilitate your requests or for any other purpose you authorize.
3.2 Create and Maintain a Trusted and Safer Environment. We may process this information to:
detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activities,
conduct fraud prevention, security investigations, and risk assessments,
verify or authenticate information provided by you,
conduct checks against databases and other information sources, including background checks,
comply with our legal obligations, protect the health and well-being of our Renters, Hosts, Hosts’ employees, and renters of the public,
resolve disputes with our Renters, including sharing information with your co-Host(s) or additional Renters about disputes related to your role as a co-Host(s) or additional Renters,
enforce our agreements with third parties,
determine eligibility for certain types of bookings, such as Instant Book,
comply with law, respond to legal requests, prevent harm, and protect our rights (see section 4.5),
enforce our Terms and other policies.
assess or evaluate your interactions with the Villa Bonicelli Platform and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the Villa Bonicelli platform as well as information in relation to activities on and off the Villa Bonicelli platform that can be associated with you, could restrict or suspend your access to the Villa Bonicelli Platform if such processes detect activity that may pose a safety or other risk to Villa Bonicelli, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section below.
3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may process this information to:
send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
personalize, measure, and improve our advertising,
administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Villa Bonicelli or its third-party partners,
analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you,
invite you to events and relevant opportunities, and
send, with your consent, promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
3.4 Analyzing and Sharing Your Communications.
We may review, scan, or analyze your communications on the Villa Bonicelli Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms Of Servive, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites, and subject to applicable law, we scan and analyze all images uploaded by users to the Villa Bonicelli platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities (such as evidence of child exploitation) for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing & Disclosure” section.
3.5 Linking Third-Party Accounts.
You can link your Villa Bonicelli account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:
some of the information provided to us from linking accounts may be published on your public profile,
your activities on the Villa Bonicelli Platform may be displayed to your Friends on the Villa Bonicelli Platform and/or that third-party service,
a link to your public profile on that third-party service may be included in your Villa Bonicelli public profile,
other Villa Bonicelli users may be able to see any Friends that you may have in common with them, or that you are a Friend of their Friend if applicable,
other Villa Bonicelli users may be able to see any schools, hometowns, or other groups you have in common with them as listed on your linked social networking service,
information you provide to us from the linking of your accounts may be stored, processed, and transmitted for fraud prevention, security investigations, and risk assessment purposes, and
publication and display of information that you provide to the Villa Bonicelli Platform through this linkage is subject to your settings and authorizations on the Villa Bonicelli Platform and the third-party service.
3.6 Provide Payment Services. Personal information is used to enable, or authorize third parties to use, Payment Services, such as to:
detect and prevent money laundering, fraud, abuse, and security incidents, as well as conduct risk assessments,
comply with legal and compliance obligations (such as anti-money laundering regulations and sanctions enforcement),
enforce and other payment policies, and
provide and improve Payment Services.
4.1 Sharing With Your Consent or at Your Direction.
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Villa Bonicelli account or participating in promotional activities by Villa Bonicelli partners or third parties.
Where permissible under applicable law, we may use certain information about you, such as your email address, that we share with social media platforms after de-identifying it to generate leads, drive traffic to Villa Bonicelli, or otherwise promote our products and services.
4.3 Information You Publish in Profiles and Other Public Information.
You can make certain information publicly visible to others, such as:
Your public profile page, which includes your profile photo, first name (or initials where applicable), description, and city.
Reviews, ratings, and other public feedback.
Content in a community or discussion forum, blog, or social media post.
We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms, and apps.
Information you share publicly on the Villa Bonicelli Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.
4.4 Host Service Providers.
Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the Villa Bonicelli Platform to share information about the Guest (like check-in and check-out information, Guest name, Guest phone number) with such third-party service providers.
4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Renters, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against Villa Bonicelli, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability
Where appropriate, we may notify renters about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Villa Bonicelli, our Renters, or expose Villa Bonicelli to a claim of obstruction of justice.
Where legally required or permissible according to applicable law, we may disclose Hosts’ and/or Renters’ information to tax authorities or other governmental agencies for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations. Relevant tax obligations include Villa Bonicelli’s tax obligations on its service fees, its facilitation of taxes on accommodations and withholding taxes, and Hosts’ individual tax obligations. Information that may be disclosed includes, but is not limited to, Host and Guest names, listing addresses, Host addresses, tax/business identification number(s), date of birth, and/or contact information, property parcel identification numbers, payout information, transaction dates and amounts, number of nights and Renters booked, gross and net booking value and payout amounts, taxes collected by Villa Bonicelli on behalf of Renters and Hosts, to the extent any of this information is known by Villa Bonicelli.
In jurisdictions where Villa Bonicelli facilitates or requires a registration, notification, permit, or license application or number of a Host with a governmental authority, we may share information of participating Hosts with the relevant authority, both during the application process, when the Listing is published, and periodically thereafter, such as the Host’s full name and contact details, Accommodation address, tax identification number, registration, permit, or license number, Listing details, reservation information, and number of nights booked subject to applicable laws.
and to provide the services. At the request of the Enterprise or the Guest, we may also share this information with third parties engaged by the Enterprise to provide support services.
4.8 Service Providers.
We share personal information with affiliated and unaffiliated service providers (including their service providers) to help us run our business and for their compliance purposes, including those that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background checks, fraud prevention, security investigations, and risk assessments, (iv) perform product development, maintenance, and debugging, (v) allow the provision of the Villa Bonicelli Services through third-party platforms and software tools (e.g., through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) offer additional services you select, (viii) process, handle, or assess insurance claims or similar claims, or (ix) review, scan, and analyze communications on the Villa Bonicelli Platform for certain purposes (such as evidence of child exploitation). See the Analyzing and Sharing Your Communications section for additional information. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks. Other Renters can use services other than Villa Bonicelli to process your data. These can include email or reservation management software. Such services are outside of Villa Bonicelli’s control and will be subject to applicable laws around the world with varying levels of data protection.
4.9 Business Transfers.
If Villa Bonicelli undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
4.10 Corporate Affiliates.
To support us in providing, integrating, promoting and improving the Villa Bonicelli Platform, Payment Services, and our affiliates’ services, we may share personal information within our corporate family of companies that are related by common ownership or control. Some examples are:
Sharing with Villa Bonicelli, Inc. Even if your country of residence is not Italy, your information will be shared with Villa Bonicelli, which provides the technical infrastructure for the Villa Bonicelli Platform.
Sharing with Villa Bonicelli Payments. In order to facilitate payments on or through the Villa Bonicelli Platform, certain information as described in the section will be shared with the relevant Villa Bonicelli Payments entity.
OTHER IMPORTANT INFORMATION
5.1 Third-Party Partners & Integrations.
Parts of Villa Bonicelli may link to third-party services. Villa Bonicelli does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information), Paypal Privacy Statement, Citi Privacy Policy, and Stripe Privacy Policy.
YOUR RIGHTS
You can exercise any of the rights described in this section consistent with applicable law. We may ask you to verify your identity and request before taking further action on your request.
6.1 Managing Your Information.
You can access and update some of your personal information through your Account settings. If you connected your Villa Bonicelli Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.
6.2 Data Access and Portability.
In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).
6.3 Data Erasure.
In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:
We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an Villa Bonicelli Account for fraud or safety reasons, we may retain information from that Villa Bonicelli Account to prevent that Member from opening a new Villa Bonicelli Account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Villa Bonicelli and Villa Bonicelli Payments may keep information for tax, legal reporting, and auditing obligations.
Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on Villa Bonicelli, even after your Villa Bonicelli Account is canceled.
Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
SECURITY
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Villa Bonicelli Platform will be subject to the revised Privacy Policy.
CONTACT INFORMATION AND RESPONSIBLE VILLA BONICELLI ENTITIES
For questions or complaints about this Privacy Policy or Villa Bonicelli’s handling of personal information 12 Soi Chaloemphrakiat Ratchakarn Thi 9 Rd, Soi 48 sub soi 10 Prawet Bangkok 10250, Thailand for payments related matter please use the contact information page.